Creating Surprising Experiences for Services

12
 questions
12 - 30
 minutes
Service Design

This pack contains questions that explore different ways of designing services. If you are looking for surprising and out-of-the-box ideas for your service, this is your pack. Get away from the common ideas and explore new paths for your offering.

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Remember that all ideas are welcome.

Try to generate as many ideas as possible.
You'll have time to filter them later.

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Creating Surprising Experiences for Services

What if you turned the order of experience?

Think about reversing the normal logical order of the service by starting it at the end instead.

Creating Surprising Experiences for Services

What if users could choose their own point of contact?

Think about leaving the point of contact to the user's own free will, while using the service.

Creating Surprising Experiences for Services

What if it were based on the small details?

Think about building your service through small gestures that define all of the experience.

Creating Surprising Experiences for Services

What if it only showed up at the right moment?

Think about designing a service that is only available when it is really needed.

Creating Surprising Experiences for Services

What if you skipped your own rules?

Think about creating a bulletproof and anarchic service, denying to follow the same commands.

Creating Surprising Experiences for Services

What if you celebrated entropy?

Think about the chaos. You cannot be 100% in control of everything.

Creating Surprising Experiences for Services

What if you used the negative parts to your advantage?

Think about transforming the weak points of your service into strengths. Try making it positive.

Creating Surprising Experiences for Services

What if there was no person involved?

Think about designing a service so that no human is involved in it.

Creating Surprising Experiences for Services

What if it worked in any user location?

Think about designing the service so that it does not depend on the user's location. Have it work even if they’re in the Himalayas.

Creating Surprising Experiences for Services

What if you broke the ice from the first contact?

Think about creating a relaxed atmosphere from the start. Try to break the initial coldness of its first contact.

Creating Surprising Experiences for Services

What if it pointed out limitations?

Think about accepting the failures and limitations that your service may have.

Creating Surprising Experiences for Services

What if it only responded to user requests?

Think about designing the service so that it only appears when the user claims it.

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Empecemos

Recuerda que todas las ideas son bienvenidas.

Intenta generar tantas ideas como sea posible.
Tendrás tiempo para filtrarlas más tarde.

Obtén la primera pregunta
Creating Surprising Experiences for Services

¿Y si los usuarios pudieran elegir el punto de contacto?

Piensa en dejar a la elección de los usuarios cuándo y cómo será su punto de contacto mientras usan el servicio.

Creating Surprising Experiences for Services

¿Y si invirtieras el orden de la experiencia?

Piensa en darle la vuelta al orden lógico del servicio y empieza por el final.

Creating Surprising Experiences for Services

¿Y si estuviera basado en pequeños detalles?

Piensa en construir tu servicio a través de pequeños gestos que vayan definiendo toda la experiencia.

Creating Surprising Experiences for Services

¿Y si se saltara sus propias reglas?

Piensa en crear un servicio indomable y anárquico, incapaz de seguir sus propias directrices.

Creating Surprising Experiences for Services

¿Y si funcionara en cualquier ubicación?

Piensa en diseñar el servicio para que no dependa de la localización de la persona. Haz que funcione sin problemas hasta en el Himalaya.

Creating Surprising Experiences for Services

¿Y si no hubiera personas involucradas?

Piensa en que tu servicio funcione sin que tengas que estar presente en ninguna de sus fases.

Creating Surprising Experiences for Services

¿Y si solo respondiera a las solicitudes de los usuarios?

Piensa en diseñar el servicio para que solo aparezca cuando la persona lo solicite.

Creating Surprising Experiences for Services

¿Y si no escondieras sus limitaciones?

Piensa en ir de cara aceptando los fallos y limitaciones que tu servicio pueda tener.

Creating Surprising Experiences for Services

¿Y si dieras rienda suelta a la entropía?

Piensa en el caos. No puedes controlarlo todo al 100 %.

Creating Surprising Experiences for Services

¿Y si sacaras partido a los aspectos negativos?

Piensa en aprovechar las partes no deseables de un proceso como el tuyo y haz que puedan disfrutarse.

Creating Surprising Experiences for Services

¿Y si solo apareciera en los momentos oportunos?

Piensa en crear un servicio que solo esté disponible cuando realmente haga falta.

Creating Surprising Experiences for Services

¿Y si rompieras el hielo en la primera toma de contacto?

Piensa en crear un ambiente distendido desde el primer momento. Rompe la frialdad inicial cuanto antes.

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