Humanising Service Experiences

13
 questions
20 - 35
 minutes
Service Design

This pack contains prompts for adding a human layer to your services. It's ideal for businesses and companies that want to add a warm and intimate feeling to their offerings.

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Remember that all ideas are welcome.

Try to generate as many ideas as possible.
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Humanising Service Experiences

What if it was a transformative experience?

Think about designing a service that ends up making the user realise something they did not know of. Give them a realisation of what’s happening around them.

Humanising Service Experiences

What if you humanised it?

Think about adding a human touch to your service. Although it's technological, make it feel less cold.

Humanising Service Experiences

What if you recreate a familiar context for the user?

Think about making your users feel safe and in a place, they’re familiar with. Use your known memories and contexts.

Humanising Service Experiences

What if it adapted to the user's mood?

Think about a service that changes according to the user's emotions. Show it differently depending on whether the user is angry or cheerful.

Humanising Service Experiences

What if it impacted the user's well-being?

Think about making the user's life more enjoyable and healthy through your service.

Humanising Service Experiences

What if you made your users feel unique?

Think about making each of them feel the utmost important user to you. Give it a premium and exclusive tone.

Humanising Service Experiences

What if it worked for diverse users?

Think about designing your service to be inclusive and not show difficulties for anyone involved.

Humanising Service Experiences

What if human interaction stands out?

Think about empathy and humanity as key elements in the design of your service.

Humanising Service Experiences

What if you asked for user cooperation?

Think about making clear the commitments that your user must fulfil in order for the service to work. Make your tasks clear so that everything goes faster.

Humanising Service Experiences

What if it was unforgettable?

Think about creating an experience so surprising and satisfying that it represents a milestone in the user's life.

Humanising Service Experiences

What if you connected emotionally with the user?

Think about making your users feel understood. Design the service so they feel that you are listening.

Humanising Service Experiences

What if it helped the user's emotional stability?

Think about designing an experience that prevents your users’ emotional pitfalls. Help them stay stable and calm.

Humanising Service Experiences

What if you developed an intimate relationship with the user?

Think about designing your service so that you end up knowing the user, so much that it becomes indispensable for the person.

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Humanising Service Experiences

¿Y si recrearas un contexto conocido por los usuarios?

Piensa en hacer que tus usuarios se sientan seguros simulando un lugar que les resulte familiar. Parte de tus propios recuerdos y los entornos que conoces.

Humanising Service Experiences

¿Y si fuera una experiencia reveladora?

Piensa en lograr que los usuarios se den cuenta de algo que no sabían. Haz que las personas se conozcan mejor a sí mismas o al mundo que las rodea.

Humanising Service Experiences

¿Y si pidieras la cooperación de tus usuarios?

Piensa en dejar claros los compromisos que los usuarios deben cumplir para que el servicio funcione. Transmite las tareas de forma clara para que todo fluya.

Humanising Service Experiences

¿Y si se adaptara al estado de ánimo de los usuarios?

Piensa en presentar un servicio que cambie según las emociones de sus usuarios. Haz que sea distinto dependiendo de si la persona está enfadada o contenta.

Humanising Service Experiences

¿Y si conectaras emocionalmente con los usuarios?

Piensa en hacer que tus usuarios se sientan comprendidos. Diseña el servicio para que sientan que los escuchas.

Humanising Service Experiences

¿Y si propiciara la estabilidad emocional de los usuarios?

Piensa en diseñar una experiencia que evite los picos emocionales de tus usuarios. Promueve la estabilidad y la calma.

Humanising Service Experiences

¿Y si tuvieras en cuenta las diversidades funcionales?

Piensa en diseñar tu servicio para que sea inclusivo y ninguna persona tenga problemas para utilizarlo.

Humanising Service Experiences

¿Y si desarrollaras una relación íntima con los usuarios?

Piensa en acabar conociendo tan bien a las personas que tu servicio se vuelva indispensable para ellas.

Humanising Service Experiences

¿Y si lo humanizaras?

Piensa en darle calidez a tu servicio. Aunque sea tecnológico, haz que resulte cercano.

Humanising Service Experiences

¿Y si mejoraras el bienestar de los usuarios?

Piensa en hacer que la vida de los usuarios sea más agradable, saludable o divertida a través de tu servicio.

Humanising Service Experiences

¿Y si tus usuarios se sintieran especiales?

Piensa en hacer que cada persona se sienta la más importante. Haz que tu servicio tenga un tono prémium y exclusivo.

Humanising Service Experiences

¿Y si fomentaras las interacciones humanas?

Piensa en que la empatía y la cercanía interpersonal sean elementos esenciales de tu servicio.

Humanising Service Experiences

¿Y si fuera inolvidable?

Piensa en crear una experiencia tan sorprendente y satisfactoria que se convierta en un hito en la vida de los usuarios.

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