Basis for Service Design Projects

11
 questions
15 - 30
 minutes
Service Design

This pack contains questions to quick-start your project by taking in consideration the fundamentals of service design. It's ideal for creating a service from scratch, or just assuring your project ticks all the boxes of what a good service should be.

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Basis for Service Design Projects

What if you did the dirty work for others?

Think about ridding the user of unpleasant and heavy tasks.

Basis for Service Design Projects

What if everyone involved in the service followed a script?

Think about creating protocols that help dictate how to react to each situation.

Basis for Service Design Projects

What if everything was through a single point of contact?

Think about centralising your service around a single person or channel. Don’t confuse your users by making them pass through millions of agents.

Basis for Service Design Projects

What if you rewarded the user for their effort?

Think about designing mechanisms to reward user participation throughout the service.

Basis for Service Design Projects

What if it improved when more users use it?

Think about designing your service so that it becomes better whenever more users use the service.

Basis for Service Design Projects

What if it worked in harmony with its surroundings?

Think about merging your service with its context so that it fits perfectly.

Basis for Service Design Projects

What if the user took advantage of every second?

Think about increasing the productivity of your users while using the service.

Basis for Service Design Projects

What if you trusted the intention of the user?

Think about designing your service believing that all users have the best of their intentions with the service.

Basis for Service Design Projects

What if you offered all the information needed to make it understandable?

Think about designing the service with all the manuals and explanations necessary so that the users have all the information they need.

Basis for Service Design Projects

What if it simply did the job?

Think about designing a service so that it simply works. Sometimes you don't need big gestures – just a good operation.

Basis for Service Design Projects

What if you were faithful to all of your commitments?

Think about designing your service in order to fulfil every promise you make – step by step.

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Intenta generar tantas ideas como sea posible.
Tendrás tiempo para filtrarlas más tarde.

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Basis for Service Design Projects

¿Y si estuviera centralizado en un solo punto de contacto?

Piensa en hacer que todo tu servicio gire en torno a un único punto de contacto. Evita que tus usuarios tengan que saltar de un agente a otro.

Basis for Service Design Projects

¿Y si te encargaras del trabajo sucio?

Piensa en librar a los usuarios de las tareas desagradables y pesadas.

Basis for Service Design Projects

¿Y si todos los implicados en el servicio siguieran un guion?

Piensa en crear protocolos que dicten cómo actuar en cada situación.

Basis for Service Design Projects

¿Y si funcionara en armonía con su entorno?

Piensa en fusionar tu servicio con su contexto para que se amolde perfectamente.

Basis for Service Design Projects

¿Y si mejorara cuantos más usuarios lo usen?

Piensa en hacer que tu servicio progrese a medida que aumente el número de usuarios.

Basis for Service Design Projects

¿Y si cumpliera su función y punto?

Piensa en diseñar el servicio de forma que cumpla su propósito y nada más. Deja las ostentaciones a un lado y limítate a lo estrictamente necesario.

Basis for Service Design Projects

¿Y si fueras fiel a tus palabras?

Piensa en cumplir todas las promesas que hagas. Ve poco a poco.

Basis for Service Design Projects

¿Y si permitieras que los usuarios sacaran provecho de cada segundo?

Piensa en aumentar la productividad de tus usuarios mientras usan el servicio.

Basis for Service Design Projects

¿Y si ofrecieras toda la información necesaria para que el servicio fuera comprensible?

Piensa en incluir todos los manuales y explicaciones necesarios para que los usuarios tengan toda la información que puedan necesitar a su alcance.

Basis for Service Design Projects

¿Y si recompensaras a los usuarios por su esfuerzo?

Piensa en diseñar mecanismos que premien la participación de los usuarios en distintos momentos del servicio.

Basis for Service Design Projects

¿Y si confiaras en la intención de los usuarios?

Piensa en que todos tendrán la mejor de sus intenciones al usar tu servicio.

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